Privacy policy

Last update: September 22nd, 2023


At Villa Pierrot (“we,” “us,” or “our”), protecting your personal information is important to us. The purpose of this privacy policy is to inform you about how we collect, use, share and protect your personal data in accordance with Québec’s Law 25 and other applicable data protection laws.

Information we collect

Information provided voluntarily

When you use our website, you may choose to provide us with personal information by using the contact form, the donation form or the volunteering form, such as:

  • Your first name and last name
  • Your email address
  • Your telephone number
  • Your complete address
  • Your billing and payment information (credit card number)

Information collected automatically

We may also automatically collect certain information when you use our website through Google Analytics. This data includes:

  • Your web browser
  • Your operating system
  • Your geographic location (country and city)
  • The pages you visit on our website
  • The links you click on
  • The dates and times of your visits
  • Use of your personal information

We use your personal information for the following purposes:

  • To provide you with the services from our website
  • To communicate with you regarding your use of our services
  • To improve the quality of our website and services
  • To personalize your experience on our website
  • To respond to your requests and questions
  • To compile statistical portraits of our website traffic
  • To create personalized promotional and advertising campaigns
  • To process your orders and transactions on our website
  • To communicate with you regarding your transactions and account
  • To process your online donations
  • To process volunteer applications


While navigating our website or filling out the forms therein, you consent to the collection of the above-mentioned personal information. You can withdraw your consent at any time by choosing the “decline” option in the consent module that appears during each of your visits to the website.

Sharing your personal information

We do not sell, rent or share your personal information with third parties for commercial purposes. However, we may share your information with the following categories of recipients:

  •  Our service providers who help us operate our website
  • Relevant authorities, in accordance with the law

Security of your personal information

We implement appropriate technical, administrative and physical security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

To ensure the security of personal information, we use the following measures:

  • Access management – Authorized person
  • Login/password
  • Firewalls
  • Personal information management policies and procedures
  • Double authentication, if required
  • Secure access to a computer server

 Your rights

Under Law 25, you have certain rights that we are committed to recognizing. These include the right of access and rectification for individuals who wish to consult, modify or delete their personal information insofar as our procedures and tools allow.

In addition, we grant the right of opposition, which means that the people concerned have

the possibility of refusing the use of their personal information for the specific purposes indicated at the time of data collection. We also offer the right of withdrawal, enabling individuals to request that their personal data be removed from a mailing list.

Changes to the privacy policy

We may update this Privacy Policy occasionally to reflect changes in our data protection practices. Changes will be effective when posted on this page.

Contact us

In order to exercise one or more of the rights mentioned above or to ask any questions regarding our Privacy Policy, you may contact our Privacy Officer:

Julie Charest
General Coordinator and Personal Information Protection Officer
819-868-1114 ext. 3